Jacmelien gladly accepts your order for return or exchange, provided it is in it's original condition* and within 30 days of when you received it.
If you believe the product(s) to be damaged or defective upon arrival, please contact customer service immediately and hold on to all merchandise and it's original packaging until you speak with a customer service associate. Jacmelien will provide a replacement item or issue a refund as well as cover all shipping costs associated with any damaged product.
For hygienic and sanitary purposes, the following items are non-returnable under any circumstance:
*Original condition refers to any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Attn: Returns Dept.
508 Lakeside Villa Dr
Hampton, GA 30228
Returns for a refund can be mailed back to us via your shipping method of choice to the address above. Jacmelien will refund the cost of the merchandise to the original method of payment. Though Jacmelien cannot refund an order that is paid for with a personal check or money order, we can offer you store credit for the cost of the merchandise.
Exchanges can also be mailed back to us via your shipping method of choice to the address above. Upgraded shipping to send back your exchange is available upon request (additional rates are applicable).